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FAQs
Have some questions about our cleaning services in Ipoh, Perak or Malaysia in general? Below are common questions we get – with answers to help you right away. If your question isn’t here, feel free to contact us directly.
We provide a range of cleaning services, including commercial office cleaning, industrial cleaning (warehouses and factories) and post-renovation site cleaning. We also offer specialised services such as deep cleaning, sanitisation, upholstery care and more.
You can view the full list on our service page:
To ensure availability, especially during weekends or peak seasons, we recommend booking your cleaning appointment at least 2 to 3 days in advance. This allows us to better schedule our team and allocate sufficient time for your specific cleaning requirements.
Yes, all necessary cleaning tools and materials are provided by our team. We come fully equipped with professional-grade equipment and products suited to the scope of your cleaning task. You don’t need to prepare anything – just sit back and let us handle the rest.
Yes, we provide free quotations with no obligation. In most cases, we recommend a site visit or a quick consultation call to better understand your space and requirements. This ensures an accurate quote tailored to your cleaning needs, budget and timeframe.
We understand that plans can change. If you need to cancel or reschedule, please inform us at least 24 hours before your appointment. This allows us to reassign our staff and manage our schedule effectively. No charges will apply for timely cancellations.
Yes, absolutely. Upon request, we use non-toxic and eco-friendly cleaning products that are safe for both children and pets. These products are specially selected to ensure a clean and healthy environment while minimizing exposure to harsh chemicals.
Let us know your preferences when booking and we’ll be happy to accommodate your needs.
Yes! We offer flexible recurring cleaning packages for customers who prefer regular maintenance. Whether it’s weekly, bi-weekly or monthly visits, our team will develop a personalized schedule that fits your routine and keeps your space consistently clean.
We accept secure and convenient payment methods, including online bank transfers and company cheques. For smaller projects, cash payments may also be arranged. Full payment details will be provided upon confirmation of booking.
Definitely. All our staff undergo professional training in both cleaning procedures and safety practices. They are also covered under company insurance for added peace of mind. We take pride in maintaining a reliable, skilled and trustworthy cleaning team.
Your satisfaction is very important to us. If you’re unhappy with the service provided, please contact us within 24 hours. We will arrange for a complimentary re-clean to address any concerns and ensure the job is completed to your expectations.